Senta’s Tours (“the Company,” “we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website sentastours.com or use our travel services.
1. Information We Collect
We may collect the following types of personal information:
1.1 Information you provide directly:
- Name, email address, phone number, and postal address.
- Passport details, visa information, and travel preferences when booking.
- Payment details (processed securely via third-party providers).
1.2 Information collected automatically:
- IP address, browser type, operating system, and pages viewed on our site.
- Cookies and similar technologies (see Section 7).
1.3 Information from third parties:
- Data provided by hotels, airlines, or tour operators to facilitate your booking.
2. How We Use Your Information
We use your information to:
- Process bookings and provide requested travel services.
- Communicate with you regarding your trips, changes, or confirmations.
- Improve our website, services, and customer experience.
- Send promotional offers, newsletters, or updates (only if you have opted in).
- Comply with legal obligations under Ugandan law.
3. Sharing Your Information
We do not sell or rent your personal data. We may share it only with:
- Service providers (e.g., hotels, airlines, park authorities) to fulfill your booking.
- Payment processors to complete transactions.
- Legal authorities when required by Ugandan law or court orders.
4. Data Storage & Security
- Your personal information is stored securely on our systems.
- We take reasonable measures to protect your data from unauthorized access, loss, misuse, or disclosure.
- Payment information is processed through secure, PCI-compliant gateways; we do not store full credit card numbers.
5. Your Rights (Under the Uganda Data Protection and Privacy Act, 2019)
You have the right to:
- Access your personal information we hold.
- Request correction of inaccurate data.
- Request deletion of your personal data (subject to legal requirements).
- Withdraw consent for marketing communications at any time.
To exercise these rights, contact us at:
(+256) 709 736968
travel@sentastours.com
6. Data Retention
We retain personal information only for as long as necessary to fulfill bookings, provide services, comply with legal obligations, or resolve disputes.
7. Cookies & Tracking Technologies
- Our website uses cookies to enhance your browsing experience.
- You can disable cookies in your browser settings, but some features may not work properly.
8. International Data Transfers
If you are booking from outside Uganda, your data may be transferred and stored in Uganda or other countries where our service providers are located.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
Senta’s Tours
Phone :(+256) 709 736968
Email: travel@sentastours.com